Shipping Policy

1. Processing Time

   • Orders are processed within 1-2 business days (Monday-Friday).
   • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options & Delivery Times

   • Standard Shipping: 3-7 business days.
   • Express Shipping: 1-3 business days (additional charges apply).

3. Shipping Costs

   • Standard shipping is free for orders over $120.
   • Express shipping costs are calculated at checkout based on your location and the weight of the package.

4. Order Tracking

   • Once your order is shipped, you will receive an email with tracking details.
   • You can track your order status on the "Track My Order" page using your tracking number.

5. Shipping Restrictions

   • We currently ship within around the world.
   • Certain items may have shipping restrictions due to size, weight, or local regulations.

6. Damaged or Lost Packages

   • If your package arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date for assistance.

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Return Policy

1. Eligibility for Returns

   • Items can be returned within 7 days of delivery.
   • To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.

2. Non-Returnable Items

   • Final sale items.
   • Gift cards.
   • Customized or personalized products.

3. Return Process

   • To initiate a return, please contact our customer service at marketing@city-bch.com with your order number and reason for return.
   • Once your return is approved, you will receive instructions on how to ship the item back.

4. Return Shipping Costs

   • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
   • We recommend using a trackable shipping method to ensure the item is returned safely.

5. Refunds

   • Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
   • Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

   • Exchanges are subject to item availability.
   • To exchange an item, please follow the return process and place a new order for the desired item.

7. Contact Us
   For any questions or concerns, please contact us at:

   • Email: marketing@city-bch.com
   • Phone: +626281353619358

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We are committed to ensuring your satisfaction and appreciate your understanding of our policies.