Shipping policy

Shipping Policy

  1. Processing Time

    • Orders are processed within 1-2 business days (Monday-Friday).
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Options & Delivery Times

    • Standard Shipping: 3-7 business days.
    • Express Shipping: 1-3 business days (additional charges apply).

  3. Shipping Costs

    • Standard shipping is free for orders over $120.
    • Express shipping costs are calculated at checkout based on your location and the weight of the package.

  4. Order Tracking

    • Once your order is shipped, you will receive an email with tracking details.
    • You can track your order status on the "Track My Order" page using your tracking number.

  5. Shipping Restrictions

    • We currently ship within around the world.
    • Certain items may have shipping restrictions due to size, weight, or local regulations.

  6. Damaged or Lost Packages

    • If your package arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date for assistance.

Return Policy

  1. Eligibility for Returns

    • Items can be returned within 7 days of delivery.
    • To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.

  2. Non-Returnable Items

    • Final sale items.
    • Gift cards.
    • Customized or personalized products.

  3. Return Process

    • To initiate a return, please contact our customer service at marketing@city-bch.com with your order number and reason for return.
    • Once your return is approved, you will receive instructions on how to ship the item back.

  4. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
    • We recommend using a trackable shipping method to ensure the item is returned safely.

  5. Refunds

    • Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
    • Shipping charges are non-refundable unless the return is due to our error.

  6. Exchanges

    • Exchanges are subject to item availability.
    • To exchange an item, please follow the return process and place a new order for the desired item.

  7. Contact Us
    For any questions or concerns, please contact us at:

    • Email: marketing@city-bch.com
    • Phone: +626281353619358

We are committed to ensuring your satisfaction and appreciate your understanding of our policies.